Spoonmere Support

Contact support

Email support@softforge.digital with your device model, iOS or iPadOS version, Spoonmere version, what you expected, and the steps that produced the issue. Support is available in English and French, and we aim to acknowledge requests within one business day.

How to empty a pond

Tap or short-drag over a glowing scoop zone, or select its numbered button, then choose Lift one spoonful. Use Tip into gold runnel and repeat until the water reaches the safe rescue mark. Finish with Guide fish into spoon and Carry fish to sanctuary.

Hint selects a valid zone, Undo restores the previous action, and Snap Assist can choose a safe zone when one is not selected. A quick tip may affect only the optional score and never harms the fish or blocks completion.

Accessibility and display

Spoonmere supports Dynamic Type, VoiceOver, Reduce Motion, high-contrast water, left-handed controls, camera lock, adjustable selection sensitivity, optional haptics, and iPad portrait and landscape layouts.

Progress and privacy

Progress is stored only on your device. Spoonmere has no account or cloud database, so support cannot recover or synchronize deleted progress. You can reset local progress from Settings.