Support

1. How to get support

The fastest way to reach us is by email at contact@softforge.digital. Please include:

• The product, application, or service you have a question about
• A description of the issue or question, including any relevant error messages
• Steps to reproduce the issue, if applicable
• Your device, operating system, and application version (for app-related issues)

2. Response times

We aim to acknowledge support requests within one business day. Resolution time depends on complexity and severity. Customers under a separate support agreement may have priority service-level commitments.

3. Languages

We provide support in English and French.

4. Account-related requests

For account deletion requests, please refer to our Account Deletion page.

5. Reporting security issues

If you believe you have found a security vulnerability in one of our products, please email contact@softforge.digital with details. We appreciate responsible disclosure and will work with you on a coordinated resolution.