Pagivell Support

Contact support

This page supports Pagivell for iOS and iPadOS, bundle identifier digital.softforge.Pagivell.

Email support@softforge.digital with your device model, iOS or iPadOS version, Pagivell version, what you expected to happen, and the exact steps that produced the issue. Please do not attach an ID, passport, or private document unless you deliberately want us to inspect that specific copy.

Support is available in English and French. We aim to acknowledge requests within one business day.

Camera scanning

Pagivell asks for camera access only when you choose Scan with Camera. If access was denied, open iOS Settings, find Pagivell, enable Camera, and return to the app. You can also use Import from Photos without granting broad photo-library access.

Apple's document scanner is available on supported physical iPhone and iPad devices and is not available in the iOS Simulator. Calls, device restrictions, low storage, or system camera interruptions may stop a scan; canceling does not save an empty document.

Importing from Photos

The system Photos picker can import up to 100 selected images in the order you choose. Pagivell receives only the selected items. An iCloud-only image may need to download before import, so make that item available locally or reconnect and try again if it cannot be opened offline.

Editing and exporting

Use the page controls to reorder, rotate, crop, filter, duplicate, or delete pages. Pagivell exports a document as a multipage PDF, one combined image, or separate page images through Apple's share sheet, without a watermark.

A very long document may exceed the safe size for one combined image. If Pagivell reports that limit, export the document as a PDF or separate images instead. The destination you choose in the share sheet controls its exported copy.

Local documents, deletion, and recovery

Documents are stored only in Pagivell's private local container and are deliberately excluded from device and iCloud backups. Use a document's delete action to remove it, or Settings > Delete All Scans to remove the local library after confirmation.

Pagivell has no account or cloud database, so support cannot see, synchronize, or recover a deleted scan. Export important documents to a destination you control before deleting the app, erasing the device, or using Delete All Scans.

Privacy

Pagivell has no ads, analytics, tracking, backend, account, external OCR, or external AI service. Your scans remain on your device unless you explicitly share an exported copy.